Privacy 

Introduction

SubTech, Division of Innovative Foodservice Group. (the "Company") is a leading equipment & smallwares company serving the foodservice industry. Protecting consumer privacy is important to the Company. The Company and its affiliated United States subsidiaries (hereinafter collectively referred to as the "Company," "we," "us" or "our") adhere to the Safe Harbor Agreement concerning the transfer of personal data from the European Union ("EU") to the United States of America. Accordingly, we follow the Safe Harbor Principles published by the U.S. Department of Commerce (the "Principles") with respect to all such data. If there is any conflict between the policies in this privacy policy and the Principles, the Principles shall govern. This privacy policy outlines our general policy and practices for implementing the Principles, including the types of information we gather, how we use it and the notice and choice affected individuals have regarding our use of and their ability to correct that information. This privacy policy applies to all personal information received by the Company whether in electronic, paper or verbal format.

Definitions

"Personal Information" or "Information" means information that (1) is transferred from the EU to the United States; (2) is recorded in any form; (3) is about, or pertains to a specific individual; and (4) can be linked to that individual.

"Sensitive Personal Information" means personal information that reveals race, ethnic origin, sexual orientation, political opinions, religious or philosophical beliefs, trade union membership or that concerns an individual's health.

Principles

Company shall inform an individual of the purpose for which it collects and uses the Personal Information and the types of non-agent third parties to which the Company discloses or may disclose that Information. Company shall provide the individual with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to the Company, or as soon as practicable thereafter, and in any event before the Company uses or discloses the Information for a purpose other than for which it was originally collected.

Choice

The Company will offer individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. For Sensitive Personal Information, the Company will give individuals the opportunity to affirmatively or explicitly (opt out) consent to the disclosure of the information for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Company shall treat Sensitive Personal Information received from an individual the same as the individual would treat and identify it as Sensitive Personal Information.

Onward Transfers

Prior to disclosing Personal Information to a third party, Company shall notify the individual of such disclosure and allow the individual the choice (opt out) of such disclosure. Company shall ensure that any third party for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles and agree in writing to provide an adequate level of privacy protection.

Data Security

Company shall take reasonable steps to protect the Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. Company has put in place appropriate physical, electronic and managerial procedures to safeguard and secure the Information from loss, misuse, unauthorized access or disclosure, alteration or destruction. Company cannot guarantee the security of Information on or transmitted via the Internet.

Data Integrity

Company shall only process Personal Information in a way that is compatible with and relevant for the purpose for which it was collected or authorized by the individual. To the extent necessary for those purposes, Company shall take reasonable steps to ensure that Personal Information is accurate, complete, current and reliable for its intended use.

Access

Company shall allow an individual access to their Personal Information and allow the individual to correct, amend or delete inaccurate information, except where the burden or expense of providing access would be disproportionate to the risks to the privacy of the individual in the case in question or where the rights of persons other than the individual would be violated.

Enforcement

Company uses a self-assessment approach to assure compliance with this privacy policy and periodically verifies that the policy is accurate, comprehensive for the information intended to be covered, prominently displayed, completely implemented and accessible and in conformity with the Principles. We encourage interested persons to raise any concerns using the contact information provided and we will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of Personal Information in accordance with the Principles. If a complaint or dispute cannot be resolved through our internal process, we agree to dispute resolution using Direct Marketing Association as a third party resolution provider.

Amendments

This privacy policy may be amended from time to time consistent with the requirements of the Safe Harbor. We will post any revised policy on this website.

Information Subject to Other Policies

The Company is committed to following the Principles for all Personal Information within the scope of the Safe Harbor Agreement. However, certain information is subject to policies of the Company that may differ in some respects from the general policies set forth in this privacy policy.

To learn more about the Safe Harbor program, and to view SubTech, Division of Innovative Foodservice Group, please visit https://www.export.gov/safeharbor/

Contact Information

Questions, comments or complaints regarding the Company's Safe Harbor Policy or data collection and processing practices can be mailed or e-mailed to:

SubTech,
Attn: Legal Department
1616 Dielman Rd.
St. Louis, MO 63132
cservice@subtech.com

Returns

Call customer service (888) 358-8400 before returning any items.

1. All returns must have an RMA No. for authorization, be adequately packaged, and can not of been used by customer.

2. Authorized returns must be returned freight prepaid and within 30 days.

3. Your account/credit card will be credited upon receipt of returned product pending inspection, minus freight charges.

4. Special Order or non-standard goods are not returnable.

Backorders

Please note, if backordered items are canceled after order was placed and the total after refund drops below free shipping mark of $425, additional shipping charges may apply.

Shipping Policy

Free Shipping

SubTech Offers Free Shipping on orders over $425.00!

Free shipping to the contiguous U.S. on orders over $425.00! For orders to Alaska and Hawaii, orders from $0 to $499.99 shipping will be paid by the customer, for orders $500 or more SubTech will pay for half of shipping cost. All orders will be given quote for shipping over the phone and online. If quote cost is more than estimated for shipping, customer will be contacted for additional funds. Orders will not be shipped without customer confirmation of shipping charge.

Soup Warmers, Bun Pan Racks, Dunnage Racks, and Microwaves are NOW INCLUDED in this special.


Shipping Policy
Items are normally shipped UPS Ground, or common carrier. A street address is required for delivery. Merchandise will be delivered standard ground transportation, which takes 3-5 business days.

You may request express delivery, which takes 2-3 business days, for an additional charge. You may also request additional services for common carriers when you place your order for an additional charge.

Any additional fees charged by freight carriers such as residential, lift gate, inside delivery or re-delivery will be your responsibility to pay.

Processing time for in stock items is approximately 2 business days. Business days are Monday through Friday, excluding holidays. Delivery times do not include processing time.


Backorders
Please note, if backordered items are canceled after order was placed and the total after refund drops below free shipping mark of $425, additional shipping charges may apply.